Thank you for visiting our website. This Refund Policy explains the general terms regarding refunds, cancellations, and payments associated with our construction-related services.
Please read this policy carefully before making any payment or entering into a service agreement with us.
Construction projects and related services may involve planning, consultation, labour, materials, design work, transportation, and other project-specific expenses.
Therefore, refund eligibility may vary depending on the nature of the service, the stage of the project, and the terms agreed upon between the customer and our company.
Any advance or booking amount paid towards a construction project may be used to cover initial planning, consultation, design, material arrangements, labour allocation, or other project-related activities.
Once work or project preparation has commenced, the advance amount may be non-refundable, subject to the terms agreed upon in the project quotation or service agreement.
If a customer wishes to cancel a project or service after making a payment, they should contact us as soon as possible.
The refund, if applicable, will depend on:
The type of service requested.
Work already completed.
Materials purchased or arranged.
Expenses already incurred.
The stage of the project.
Cancellation terms mentioned in the applicable agreement or quotation.
Any refundable amount will be determined after reviewing the specific circumstances of the cancellation.
Payments related to materials, customized designs, specially ordered products, or other project-specific purchases may not be refundable once they have been ordered, purchased, prepared, or delivered.
Any applicable refund will be considered based on the supplier's terms and the specific project agreement.
Payments for services that have already been completed or delivered are generally not eligible for a refund.
This may include consultation, planning, design, site visits, project preparation, documentation, or other services that have already been provided.
If we are unable to proceed with a confirmed service or project due to circumstances within our responsibility, we will discuss the available options with the customer.
Where applicable, a refund may be provided according to the terms of the relevant agreement.
Delays caused by circumstances beyond our reasonable control may be handled separately based on the project terms.
To request a refund, customers should contact us using the contact details provided on the website.
The refund request should include relevant information such as:
Customer name
Contact details
Project or service details
Payment details
Reason for the refund request
We may request additional information or supporting documents before processing the request.
If a refund is approved, it will generally be processed using the original payment method where possible.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.
Certain charges may be non-refundable, including expenses already incurred for:
Site visits
Consultations
Design and planning
Customized work
Purchased materials
Transportation
Labour already performed
Other project-specific expenses
The applicable non-refundable charges will be communicated to the customer where relevant.
Where payments have been made through third-party payment providers, banks, suppliers, or other external services, their applicable terms and processing timelines may also apply.
We are not responsible for delays caused by third-party payment providers or financial institutions.
We reserve the right to modify or update this Refund Policy at any time.
Any changes will become effective when the updated policy is published on this website.
Customers are encouraged to review this page periodically for the latest information.
If you have any questions regarding this Refund Policy or require clarification about a specific payment, cancellation, or refund request, please contact us through the contact details available on our website.
Important: This website Refund Policy provides general information. The refund and cancellation terms applicable to a specific construction project or service will be governed by the quotation, work order, service agreement, or other terms agreed upon with the customer.